Fees & deposit.
50% deposit required on booking & full payment 4 weeks before holiday.

For all bookings we require a deposit of 50% to confirm the booking. You must make sure that this reaches us within 7 days of making the booking. We will send you an email or letter confirming the booking and letting you know what the outstanding balance is. The balance must then be paid at least 4 weeks before the start of the holiday. For holidays which are to take place within 4 weeks of making the booking, the full balance is due on booking.

Cancellation fees

6 wks prior notice   Deposit
2 – 4 wks notice      60%
Less than 2 wks        100%

Once you have booked your holiday, our agreement is a legal contract and your deposit is non-refundable. If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it. Please note that your deposit is not refundable under any circumstances. For this reason we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by your for the holiday. Our liability would not extend beyond this refund.

Guest information

Accommodation available from 3pm, please phone to request an earlier time.Please try not to arrive earlier –we will still be busy preparing your accommodation, and won’t be available to welcome you.
Premises to be vacated by 10am & left in a clean & tidy condition.
Any complaints should be made immediately to management.

 Please take care with our properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £100 if you did not report this.

All children should be supervised when out on the farm or near water.

Please contact us if you require any other information
Tel: 01547550348  or 07813157869
e-mail: cefnsuran@hotmail.com

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.Any data collected during the course of this booking may be kept on computer.

Suran-y-coed...........home page..........Wainhouse